Marwa Jassim Mohammed Hussian Rashed
Family Experience Manager
Profile summary
I am seeking a position in your organization to develop my career and increase my experience in the field of international business, where great organizational and interpersonal skills would add to the development of the organization.
Key skills
Professional experience
Manage the daily operation of the Kids Club and Health Club, provide guidance, encourage teamwork, and facilitate professional work processes to achieve high performance standards and ensure smooth operations Monitor the performance and effectiveness of Kids and Health Club programs, analyzing financial performance and guest feedback to identify areas for improvement and introduce modifications to meet guest expectations Adhere to relevant health, safety, and environmental procedures and controls to ensure the provision of world -class hospitality services to guests Maintain accurate records of reservations, bookings, statistics, etc., to ensure operational accuracy and address any mishaps or flaws promptly Plan and implement a daily schedule of safe, engaging, and developmentally appropriate activities for children, ensuring equipment cleanliness, continuous supervision, and excellent guest satisfaction Motivate subordinates and identify opportunities for participating in change initiatives, programs, and projects considering best practices, business process improvement, cost reduction, and productivity enhancement
To supervise and ensure smooth and efficient daily operation of Kids Club Ensuring all hotel guests, families with kids and visitors receive an optimum level of care at all times Carry out regular appraisals for all Kids Club and conduct trainings Check the quality and timeliness of the tasks of Kids Club Play attendant and Team Leaders done within his/her shift Attend and conduct daily briefing and monthly meeting - Delighting all hotels little guests on regular basis
- Delighting all hotels little guests on regular basis
Ensuring the high guest satisfaction score and establishing contact with guests Prepare the VIP arrivals list, allocating designated managers and butlers Attend daily Rooms morning meeting and afternoon Operations meeting Inspect rooms/suites of top VIPs on arrival and staying in house Conduct curbsides check in for highlighted VIPs Build a rapport with VIP guests and maintain interaction to facilitate guest recognition and obtain information regarding their preferences
Greet club and VIP suite arrivals and handle all their needs throughout their stay at the hotel Assist the team with daily arrivals and departures procedures. Handle any guests complains and take necessary measures to prevent dissatisfaction Manage colleague performance and motivate the team Maintain open communication and coordinate with related departments to ensure guests requests and preferences
Support Excellence Section in drafting and amending DAFZA’s organizational unit Mapping all DAFZA processes in Mir’ah system Send reminder emails for all departments to review their policy Developing and updating the organizational structure of DAFZA Filling and working on Oracle System
Collated CVs from Taleo Arranged interviews Communicated and interviewed new / potential employees Worked on reference checking Prepared employees offer letters Dealt with HR Database Helped to decorate different events Prepared different activities of training orientation for new employees Worked on record learning in Hilton Worldwide University for team members
Prepared employee contracts Communicated and interviewed new / potential employees Collated CVs from database Arranged interviews Filed documents
Prepared and presented a workshop on “Etiquette in serving food” Prepared and arranged cooking meals for visitors Redesigned baskets and doing an art session Oversaw the team members
Education
Graduated in December 2016